Terms
& Conditions.

TideLine Power supplies electrical products, wiring accessories, connectors, custom schematics, technical support services, technical advice and related goods and services throughout Australia, whether purchased in person, by telephone, by email or through our website (the 'Site').

These Terms apply to every quote, order, invoice, product, schematic and service supplied by TideLine Power, whether supplied to consumers or businesses, unless we have agreed to different terms with you in writing and signed by an authorised representative of TideLine Power.

In the event of any inconsistency between these Terms and any other document, these Terms prevail unless expressly stated otherwise in a signed written agreement.

We may offer certain products or services through third-party platforms such as online marketplaces. Where you purchase through such a platform, that platform's terms may also apply in addition to these Terms, to the extent they do not conflict.

In these Terms, unless the context otherwise requires:

• 'ACL' means the Australian Consumer Law as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth).
• 'Company', 'we', 'our' and 'us' means TideLine Power, its employees, contractors and agents.
• 'Customer', 'you' and 'your' means any person, business or entity that purchases, requests, or receives Products or Services from us, or who accesses or uses the Site.
• 'Products' means all hardware, electrical components, assemblies, wiring kits, connectors, accessories, custom schematics, drawings, manuals and any other goods supplied by us.
• 'Services' means technical advice, paid technical support, custom schematic preparation, consultation, and any other service we provide.
• 'Order' means a request to purchase Products or Services submitted via the Site, by email, by telephone or in person.
• 'Site' means the TideLine Power website and any associated mobile application, subdomain or online storefront.
• 'Major Failure' has the meaning given in the ACL.
• 'Consequential Loss' means any indirect, special or consequential loss or damage, including loss of profits, revenue, use, data, opportunity, or business interruption.

Headings are for convenience only and do not affect interpretation. Words importing the singular include the plural and vice versa. A reference to 'writing' includes email unless stated otherwise.

We take reasonable care to ensure that specifications, descriptions, photographs, diagrams, weights, dimensions, performance ratings and other technical information published on the Site or in any catalogue, brochure or quote are accurate and provided in good faith.

However, such information is provided for general guidance only and does not form part of a contractual description of the Products unless expressly stated in a written quote or order confirmation.

Product specifications, colours, materials, packaging and designs may be changed by us or our suppliers at any time without notice, including to reflect manufacturing improvements, component availability or regulatory requirements.

Images are for illustration purposes only and may not precisely depict the actual item supplied, including due to screen display variations, batch differences or packaging updates.

Where a Product is described as compatible with a particular vehicle, vessel, application or system, that description is based on information reasonably available to us at the time and does not constitute a guarantee of fitness for your specific application.

You are responsible for verifying compatibility prior to purchase and installation, as further described in clause 8.

We reserve the right to correct any errors, inaccuracies or omissions in product information, pricing or availability, and to change or update information at any time without prior notice, including after an Order has been submitted, subject to clause 4.

Any quote provided by us is valid for the period stated in the quote, or if no period is stated, for fourteen (14) days from the date of issue, and is subject to availability of stock and components at the time of Order.

Submission of an Order by you constitutes an offer to purchase Products or Services on these Terms. No Order is accepted, and no contract is formed, until we issue an order confirmation, dispatch the Products, or commence the Services, whichever occurs first.

We reserve the right to refuse, limit, delay or cancel any Order, including where:

• a pricing, description or typographical error has occurred;
• a requested Product or component is out of stock, discontinued or unavailable;
• we suspect fraud, unauthorised use of a payment method, or a breach of these Terms;
• we identify a safety, compliance or regulatory concern with the intended use;
• fulfilling the Order is not reasonably practicable for operational or logistical reasons.

Where we cancel or decline an Order after payment has been received, we will notify you as soon as reasonably practicable and provide a full refund of any amount paid in respect of the cancelled portion, unless otherwise agreed.

You are responsible for ensuring all details supplied with your Order are accurate and complete. We are not responsible for delays, errors or unsuitable Products arising from incorrect or incomplete information supplied by you.

All prices displayed on the Site or in a quote are in Australian Dollars (AUD) and, unless otherwise stated, are inclusive of Goods and Services Tax (GST) where applicable.

Prices may change at any time without notice; however, the price applicable to your Order is the price displayed at the time your Order is accepted, save for the pricing-error exception in clause 4.

Shipping, freight, insurance, card surcharges and any other fees will be disclosed prior to checkout or invoicing and are payable in addition to the listed price unless stated otherwise.

Full payment is required prior to dispatch of Products or commencement of Services, unless we have agreed to alternative payment terms with you in writing.

Where deposits are taken for custom or made-to-order items, the deposit is generally non-refundable if you subsequently cancel the Order, except where required by the ACL.

We may use a third-party payment gateway to process payments; such transactions are also subject to that provider's terms and privacy policy.

If an invoice remains unpaid after its due date, we may, to the extent permitted by law, charge interest at a commercially reasonable rate, suspend further supply and recover reasonable collection costs.

We aim to dispatch and deliver Products within the timeframes indicated on the Site or in your order confirmation; however, delivery and dispatch timeframes are estimates only and are not guaranteed.

We are not liable for loss, cost or damage arising from delays caused by couriers and freight carriers, extreme weather, customs or border processes, industrial action, transport disruption, incorrect delivery details supplied by you, or any other event reasonably beyond our control.

Risk in the Products passes to you upon delivery to the address nominated in your Order, or upon collection if you have elected to collect the Products in person.

Title in the Products does not pass to you until we have received payment in full.

You are responsible for inspecting Products promptly upon delivery and notifying us within a reasonable time, and in any event within 48 hours for transit damage claims or such longer period as required by the carrier's claims process.

Where you have provided an incorrect or incomplete delivery address, or are not available to receive delivery, any re-delivery or return freight costs will be your responsibility.

Where you acquire Products or Services as a consumer within the meaning of the ACL, you are entitled to applicable consumer guarantees, including that Products are of acceptable quality, fit for any disclosed purpose, and match their description, and that Services are provided with due care and skill.

These guarantees exist independently of, and in addition to, any warranty given by us or a manufacturer.

Where a failure amounts to a Major Failure, you may be entitled to reject the Products and choose a refund or replacement, or to recover compensation for other reasonably foreseeable loss or damage.

For Products or Services not ordinarily acquired for personal, domestic or household use, our liability may, where permitted by section 64A of the ACL, be limited in the manner permitted by that section.

You are solely responsible for determining whether a Product is suitable for your intended application, system, vehicle, vessel or installation, including in relation to voltage, current rating, environmental exposure, mechanical loading and compliance with any applicable standard, code or regulation.

Any suitability guidance we provide is general in nature and is based entirely on the information you provide to us. We do not warrant suitability for any purpose not expressly and specifically confirmed by us in writing.

Where you rely on our advice regarding suitability, you must ensure that the information you provide is accurate, complete and current.

We accept no liability for loss or damage arising from advice given on the basis of incomplete, inaccurate or outdated information supplied by you.

If you are uncertain whether a Product is suitable for your application, you should seek the advice of a suitably licensed and qualified professional prior to purchase and installation.

Electrical work carries an inherent risk of injury, death, fire and property damage if not carried out correctly.

Unless a Product is expressly marketed as a plug-and-play or user-installable item, Products should be installed, tested and commissioned by a suitably licensed and qualified electrician or tradesperson in accordance with applicable Australian Standards, state and territory electrical safety legislation, and manufacturer instructions.

If you elect to install a Product yourself, you acknowledge and accept responsibility for correct cable sizing, circuit protection, earthing, isolation, testing, compliance and safe installation practice.

We do not supervise, inspect or certify DIY installations and accept no liability for injury, death, fire, property damage or Product failure arising from incorrect, non-compliant or unsafe installation, to the extent permitted by law.

Some Products may be subject to licensing or certification requirements before they can lawfully be installed or connected. You are responsible for determining and complying with any such requirements.

Nothing in these Terms should be relied upon as a substitute for professional electrical advice specific to your circumstances.

From time to time we may provide general technical advice free of charge by telephone, email, live chat or in writing.

Such advice is provided on a reasonable-endeavours basis, using the information available to us at the time, and does not constitute a professional engineering assessment, certification, or a substitute for a physical inspection of your system or installation by a qualified person.

General technical advice is provided for guidance only. You remain responsible for verifying advice against manufacturer documentation, applicable standards and the specific conditions of your installation before acting on it.

Paid technical support is a professional service charged on the basis of time, expertise and effort applied, whether or not a fault is ultimately identified, diagnosed or resolved.

Engaging paid technical support does not guarantee that any particular fault can or will be identified, diagnosed or resolved, particularly where support is provided remotely without physical inspection.

Fees for paid technical support are payable in advance or as otherwise agreed, and are generally non-refundable once work has commenced, except where a refund is required under the ACL.

You must provide accurate, complete and timely information to enable effective diagnosis and support.

Where paid technical support recommends further physical inspection, replacement parts, or engagement of a licensed tradesperson, that recommendation forms part of the advice provided and should be followed.

Custom wiring diagrams, schematics and design documentation ('Schematics') are prepared based on the information, measurements, component lists and requirements you supply to us.

The accuracy and completeness of any Schematic is directly dependent on the accuracy and completeness of the information you provide.

You are responsible for independently reviewing and verifying every Schematic against your actual system, components and installation environment before relying on it for installation or wiring work.

We recommend that any Schematic be checked by a licensed electrician prior to implementation, particularly where mains voltage, safety-critical circuits, or life-support or critical systems are involved.

Unless otherwise agreed in writing, all Schematics, drawings, design files and associated documentation remain the intellectual property of TideLine Power and are licensed to you solely for use in connection with the specific installation for which they were prepared.

Schematics may not be resold, sublicensed, redistributed, or used as the basis for commercial products without our prior written consent.

Revisions requested after delivery may be subject to an additional fee, unless the revision is required to correct an error attributable to us.

Products may be supplied with a manufacturer's warranty, the terms of which will be provided with the Product or made available on request.

Any warranty offered by TideLine Power in addition to your rights under the ACL is provided on the terms set out in our Warranty & Returns Policy and applicable warranty documentation.

Warranty cover does not extend to defects, faults or damage caused by misuse, unauthorised modification or repair, incorrect installation, overloading, exceeding rated specifications, corrosion, exposure beyond the Product's rating, accidental damage, neglect or normal wear and tear.

To make a warranty claim, contact us with proof of purchase, a description of the fault and, where reasonably requested, photographs or the Product itself for inspection.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Where required by the ACL, you are entitled to an appropriate remedy if a Product is faulty, not fit for a disclosed purpose, or does not match its description. This clause does not limit those rights.

This includes circumstances where you have changed your mind, ordered the wrong Product or quantity, found a lower price elsewhere, or no longer require the Product, where the Product supplied matches your confirmed Order.

Many Products supplied by TideLine Power are electrical components, safety-related parts, custom-configured items or made-to-order Products that cannot reasonably be resold once opened, installed, configured or used.

Custom Schematics, made-to-order wiring assemblies, custom panels and Services that have already commenced are also not eligible for change-of-mind cancellation or refund, except to the extent required by the ACL.

Genuine faults, incorrect supply, damage on arrival and other issues covered by the ACL or our Warranty & Returns Policy remain eligible for the applicable remedy.

To the maximum extent permitted by law, and subject to your non-excludable rights under the ACL, TideLine Power excludes liability for Consequential Loss arising out of or in connection with Products, Services, these Terms or use of the Site.

This includes, without limitation, loss of profits, revenue, business opportunity, data, towing costs, accommodation or travel expenses, or downtime, to the extent such liability can lawfully be excluded.

To the extent permitted by law, and subject to section 64A of the ACL where applicable, our total aggregate liability is limited to the amount actually paid by you for the specific Product or Service giving rise to the liability.

You agree to indemnify TideLine Power, its officers, employees, contractors and agents against claims, loss, liability, cost or expense arising from your breach of these Terms, negligent or unlawful act or omission, failure to obtain appropriate licensing or professional installation where required, or misuse of a Product, Service or Schematic, except to the extent arising from our negligence or breach.

Nothing in this clause limits or excludes liability that cannot legally be limited or excluded.

We will not be liable for failure or delay in performing our obligations where that failure or delay results from circumstances reasonably beyond our control.

This may include natural disaster, extreme weather, fire, flood, pandemic or public health emergency, war, civil unrest, industrial action, supplier or component shortages, transport or courier disruption, power or telecommunications failure, or changes in law or government directive.

Where such an event continues for an extended period, either party may cancel the affected Order by written notice. Any amount paid for undelivered Products or unperformed Services will be refunded, less reasonable costs already incurred on your behalf.

All logos, trademarks, branding, photographs, product descriptions, drawings, manuals, Schematics, website content, software and other materials made available by us are owned by, or licensed to, TideLine Power and are protected by applicable intellectual property laws.

Except as expressly permitted by these Terms or with our prior written consent, you must not reproduce, distribute, modify, publicly display, create derivative works from or otherwise exploit those Materials for a commercial or public purpose.

Purchase of a Product or Schematic does not transfer intellectual property rights to you beyond a licence to use it for its intended personal or operational purpose, unless expressly agreed otherwise.

If you submit content, feedback, photographs, reviews or suggestions to us, you grant us a non-exclusive, royalty-free, worldwide, perpetual licence to use, reproduce, adapt and publish that content for marketing, product development and business purposes unless you notify us otherwise in writing at the time of submission.

Where you provide us with confidential technical information, system diagrams or proprietary configuration details for the purpose of preparing a Schematic or providing technical support, we will use reasonable endeavours to keep that information confidential.

We will only use it for the purpose for which it was provided, except where disclosure is required by law or necessary to provide the Products or Services.

We collect, use, hold and disclose personal information in accordance with our Privacy Policy and applicable privacy law.

By using the Site or providing personal information to us, you consent to the collection and use of that information as described in our Privacy Policy.

We do not sell your personal information to third parties.

We may share personal information with trusted service providers such as payment processors and delivery couriers for the purpose of fulfilling your Order or providing Services, as further described in our Privacy Policy.

You must not use the Site for any unlawful purpose, transmit malicious code, attempt unauthorised access to our systems, scrape or harvest data without permission, or engage in conduct that is fraudulent, misleading, or infringes the rights of a third party.

We may suspend or terminate access to the Site or any account if we reasonably believe you have breached these Terms or engaged in conduct that may harm TideLine Power, other users or third parties.

We aim to keep the Site available and functioning correctly but do not warrant that the Site will be uninterrupted, error-free or free of harmful components.

The Site may contain links to third-party websites, payment gateways, social media platforms or services that are not owned or controlled by TideLine Power.

We do not endorse and are not responsible for the content, accuracy, policies or practices of third-party websites or services.

Your use of a third-party website or service is at your own risk and is subject to that third party's terms and privacy policy.

If you have a complaint or dispute regarding a Product, Service, or these Terms, please contact us first using the details in clause 30 so that we can attempt to resolve the matter promptly and informally.

If a dispute cannot be resolved informally within a reasonable time, either party may refer the matter to mediation before a mediator agreed between the parties, or failing agreement, appointed by the Queensland Law Society or an equivalent body, before commencing formal legal proceedings.

This does not prevent a party seeking urgent injunctive or interlocutory relief, or exercising a right under the ACL that cannot reasonably be delayed.

If any provision of these Terms is held by a court or tribunal of competent jurisdiction to be invalid, illegal or unenforceable, that provision will be read down to the minimum extent necessary to make it valid, legal and enforceable.

If it cannot be so read down, it will be severed from these Terms without affecting the validity or enforceability of the remaining provisions.

A failure or delay by us in exercising any right, power or remedy under these Terms does not operate as a waiver of that right, power or remedy.

A waiver of any breach of these Terms is not a waiver of any subsequent breach and is only effective if given in writing by an authorised representative of TideLine Power.

You may not assign, transfer or subcontract your rights or obligations under these Terms without our prior written consent.

We may assign or transfer our rights and obligations under these Terms, including in connection with a sale, merger, restructure or transfer of all or part of our business, provided your rights under the ACL are not diminished.

Any notice given under these Terms must be in writing and may be delivered by email to the address you provided at the time of your Order, or to our contact details published on the Site.

Notices are deemed received on the day of sending provided no delivery failure notification is received, or on the next business day if sent outside business hours.

These Terms, together with any order confirmation, written quote, and our Privacy Policy, constitute the entire agreement between you and TideLine Power in relation to the Products and Services.

They supersede prior representations, discussions, negotiations or agreements, whether oral or written, except to the extent expressly incorporated by reference or agreed in writing between the parties.

These Terms are governed by, and construed in accordance with, the laws of Queensland, Australia.

You and TideLine Power irrevocably submit to the non-exclusive jurisdiction of the courts of Queensland and the Commonwealth of Australia in respect of disputes arising out of or in connection with these Terms.

We may amend, update or replace these Terms from time to time, including to reflect changes in business practices, technology, legal or regulatory requirements.

Updated Terms will be published on the Site with a revised Effective Date.

Updated Terms apply to Orders placed after the date of publication and do not retrospectively affect Orders placed prior to that date unless required by law.

We encourage you to review these Terms periodically.

If you have questions about these Terms, a Product, a Service, or wish to make a complaint or warranty claim, please contact TideLine Power using the details below.